Return & Refund Policy

We want you to love what you receive. If something isn’t right, we’re here to help.

Return Window

Returns are accepted within 7 days of delivery.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in its original condition
• With all original tags attached
• Returned in the original Needlesay packaging
• Accompanied by your order confirmation or proof of purchase

The following items cannot be returned:

• Sale or discounted items
• Gift cards
• Products showing signs of use or wear
• Products returned without original packaging

How to Request a Return

To start a return, email us at hello@needlesay.com with:

• Your order number
• The reason for your return

We will respond within 48 hours with return instructions. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at hello@needlesay.com and include clear photographs of the issue. We will arrange a replacement or a full refund at no additional cost.

Exchanges

We currently offer exchanges for another variant of the same product, subject to availability. Please contact hello@needlesay.com to arrange an exchange.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or card provider, it may take additional time for the funds to appear in your account.

Shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

If you have any questions about returns or refunds, please contact us at hello@needlesay.com